Terms of Service

Website usage terms and conditions

Welcome to my website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Butterfly Road’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use my website.

The term ‘Butterfly Road’ refers to the owner of the website whose registered office is Mrs Diane Barker c/o Minshall & Co, 6 Beechwood Close, Stapeley, Nantwich, Cheshire, CW5 7FY. The term ‘you’ refers to the user or viewer of my website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • This website uses cookies to monitor browsing preferences.

  • There is no warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors.

  • Your use of any information or materials on this website is entirely at your own risk. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by Butterfly Road. This material includes, but is not limited to, the design, layout, look, appearance and images. Reproduction without permission is prohibited.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that I endorse the website(s). I have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Terms of service

I love flowers and weddings and all things romantic. Meeting the wonderful people getting married and everyone involved in helping create your perfect day is often the start of creating new friends. My terms and conditions help clarify what to expect and protect us both. They are written in everyday language and will be sent to you before we agree to work together. Please read them carefully, because by booking my services with a signed contract and booking fee, you agree to my terms and conditions.

OUR CONTRACT

After our consultation, I will produce a detailed proposal for the flowers and floral designs you wish to receive and a date for your event when we will deliver the flowers. This will include the price and payment terms and forms my assignment. I will use reasonable care and skill in completing the assignment. Verbal or email instructions to proceed will constitute an acceptance in full of these terms.

DELIVERY

I will take responsibility for ensuring the quality of the flowers and floral designs until they are delivered on the day. If any of the flowers or floral designs do not meet your reasonable expectations, please tell me immediately upon realising this as this will maximise my chances of changing a design or replacing a flower so that you are happy. Where we agreed to the flowers to be delivered in containers (such as vases, ceramics, bowls and bottles) or with props (such as candelabras, candle holders, plinths and baskets), these are loaned to you. Any containers or props provided remain my property and must be returned at the end of your usage. Any breakages by you must be paid for or replaced “like for like”.

PHOTOGRAPHS AND IMAGES

You grant me consent to use any work including photographs created as part of the assignment to showcase my floristry services and designs, together with the right to display images as part of my portfolio and to write about the assignment on websites, and in my marketing materials. If you do not wish to grant this consent, you must confirm this in writing or by email within seven days of our agreement.

CANCELLATION POLICY

Please be very sure you wish to proceed because I have a strict and transparent cancellation policy. Very, very occasionally there may be a need to cancel our plans and the assignment can be cancelled by either party in writing or by email. If you cancel our assignment more than more than six weeks before the date of delivery for the event, then the money already paid shall be forfeited. Cancellations within six weeks or less of the event are non refundable.

PAYMENT

I require you to pay a non-refundable booking fee of 30% of the price of your order on acceptance of my proposal. A further 30% is to be paid by you 6 months before delivery. The balance payment is required to be paid by you at least 4 weeks before delivery, including where applicable, any delivery costs.

EXCEPTIONAL CIRCUMSTANCES

I cannot be held liable if limited or hindered from providing the flowers or floral designs due to government intervention, acts of God, civil disturbance, war, national or local disaster, strikes, labour disputes, epidemics or pandemics. I will use all reasonable endeavours to meet the delivery of the flowers and floral designs as specified in the proposal. In exceptional personal circumstances such as ill health, I will call upon fellow florists to help deliver the flowers as specified in the Proposal. This cannot be guaranteed.